Over the last week Aion team has been working on a list – who was naughty or nice. Ban Hammer Claus just came to town. Nearly 16,000 accounts have been removed from the game. If your account was banned, please read the following FAQ.

1. Why was I banned?

There could be many reasons your account was closed. If you did not receive notification of your violation via e-mail please create a support ticket and the violation will be explained to you. Please note that if your account was closed for the use of 3rd party software (botting) or participating in RMT (gold buying/selling) the evidence for the account closure was gathered over several weeks. It may be completely unrelated to what your character was doing right when your account was closed.

2. … but I wasn’t botting, buying Kinah or spamming advertisements! I’m innocent!

Any action that modifies the client or automates the same way a bot does could potentially flag an account as a violator. We do not use one specific instance to “flag” an account for botting or RMT. We use many instances to strengthen our conclusions. Please understand that it is not what “you” have done on your account, but what the account has done. If your account is shared, purchased, borrowed, or power leveled, it could be the actions of anyone who’s ever used the account.

3. I’m aware of all of the above, but I have never done any of it. Who do I contact?

To request a review, please create a support ticket.

We are taking a very hard stance on this issue and do have sophisticated processes and procedures in place that help us keep unwarranted banning to a minimum. If you believe you’ve been wrongfully banned, you can email us at support@ncsoft.com, and we will review your account. Our goal is to ensure our legitimate players are having the best game experience possible. Please note that you don’t need to submit multiple tickets, as we will review a specific case only once. We obviously take these violations seriously, but also want to make sure that legitimate players aren’t banned unnecessarily.

Patching in Europe did not go too smooth this Wednesday. Since the patch for improved performance and crysystem.dll crash had to be applied to the servers themselves, it was a bit trickier than just patching user clients. It took the whole night to be done and to apologize to its European players, NCSoft is giving one extra day to all its current EU subscribers. It might take up to 5 days to see the change on your account though, so don’t be alarmed if you don’t see it right away.

Aion’s very own community team put up another one of their Eye on Community articles on the official site (we were featured as well – wooooooo). The thing I really got impressed with were a couple of pictures made by an Aion fan on DevianArt. Artist known as nitro-killer decided to share its impression of Asmodians and Aion Love. It took him 5 days to complete the amazing Asmodians image. You can see both images bellow, but I recommend you go through his whole gallery at DeviantArt.

Aion Asmodians by *nitro-killer on deviantART

Aion love by *nitro-killer on deviantART